SPA ETIQUETTE

For the comfort of all our spa guests, photography and the use of mobile phone is strictly prohibited at The Spa at The Landmark London. Please ensure you respect all spa guests’ right to privacy and serenity. Please ensure that appropriate swimwear or gym attire is worn while using the various spa facilities.

SPA ARRIVAL

We invite you to arrive 20 minutes prior to your appointment time. This will allow you plenty of time to complete the consultation card. Kindly note that additional time beyond the scheduled treatment period will not be granted in case of late arrivals. Treatment times are inclusive of consultation and home advice. Bathrobes and slippers will be provided.

USE OF THE SPA FACILITIES

You are welcome to join us in the spa and use our facilities without a treatment booking. Please contact the spa reception for adult and child day pass prices. Please note that Spa Day Passes can not be redeemed on Bank Holiday Weekends.

HEALTH CONDITIONS

Please advise us of any health conditions, allergies or injuries when making your spa reservation as a doctor’s note may be required.

PREGNANCY

We have specially designed treatments for expectant mothers in their second and third trimesters. Please contact the Spa Reception for further information and to help you make the correct treatment choice.

AGE REQUIREMENT

Children’s hours apply for the use of the swimming pool. Children will not be allowed to use the facilities out of these hours.

CHILDREN’S HOURS:

Monday - Sunday: 9:00am – 11:00am and

3:00pm – 5:00pm (last entry at 4:00pm)

*Children’s hours are subject to seasonal change. Children under the age of 16 using the swimming pool must be accompanied by a responsible adult aged 16 or over. In the case of more than one child wishing to use the pool, supervision must be:

One adult to one child if the child is under three years

One adult to two children if the children are three years+ Persons under the age of 16 are prohibited from using the gymnasium and steam room.

LOSS OR DAMAGE

Please keep all valuables locked in the locker provided during your visit. We regret that we cannot be held responsible for any loss or damage of personal articles.

RETAIL PRODUCT BOUTIQUE

To continue your spa experience at home, all spa products used can be purchased from our spa boutique on departure.

GIFT CARDS

Gift cards are available to purchase at The Spa at The Landmark London and on the hotel’s website. Gift cards are non-transferable and non-refundable. Please be aware that there will be no extensions to the expiry date on the gift voucher purchased.